Login Troubleshooting Tips

If you receive an error message when you try to login to your account, try one of these tips below.

Error Message	Reason	Troubleshooting Step
Maximum Login Attempts	After five (5) failed login attempts, you will be locked out for 30 minutes for security reasons.	Wait for 30 minutes. Then log in again using your HeatLink Smart System username and password.
Your password or email address is incorrect. Please try again.	The app did not recognize the information you entered. Either you’ve: not yet created a Smart System account; entered an incorrect password or; entered the wrong email address.	Try to re-enter your username and password up to three (3) more times. If you still cannot log in, click on Forgot your password? to reset your password.

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