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How Do I Connect the Gateway?

What Is the Wireless Internet Gateway?

The HeatLink Wireless Internet Gateway #43301 is a user-friendly, easy-to-install device that connects your suite of equipment to the online HeatLink Smart System platform. A single gateway can support up to 200 pieces of equipment.

After successfully creating a profile, follow the steps on your dashboard to activate your gateway.

First-Time Users

If you are adding a gateway for the first time, follow these steps:

  1. First, make sure you are logged into your HeatLink Smart System account. You should see an “Activate Your Gateway” message on your dashboard.
  2. Next, plug your universal gateway into the back of your modem with an Ethernet cable. Then plug the AC line into a power outlet.
  3. When the gateway LED light turns solid blue, click on the Activate Gateway button in the app.
  4. Next, you will see a blank field entitled Gateway serial number and a Search for Gateway button on the screen. Now, press once on the top of your device so that it flashes green.
  5. When the gateway flashes green, click on the Search for Gateway button on the screen. Your device serial number should automatically populate in the serial field.
    1. Note:  You have two (2) minutes between pressing on top of your gateway and clicking on the Search for Gateway button before the device times out.
  6. Once the gateway serial number automatically populates in the field, continue filling in the following information:
    • Select your Country from the dropdown menu.
    • Select your Timezone from the dropdown menu.
    • Enter your Address, City, State, Zip in the fields.
    • Enter a name for your device.
    • Note 1: You have two (2) minutes to complete all of the fields before the universal gateway times out.
    • Note 2: If you time out, press once on the top of your gateway so it flashes green, then click on the Search for Gateway button. Once the numbers automatically populate in the field, click on the Activate my Gateway button at the bottom of the screen.
  7. Click on Activate My Gateway.
  8. Proceed to Connecting Equipment

Tips & Tricks

  • When adding a gateway, make sure the gateway and your computer or mobile device are on the same network (subnet IP address).
  • Connect the Ethernet cable to the gateway and router first. Then connect the gateway to the power source.
  • If your account has more than one location, be sure to activate additional gateways for the proper address.

See also “Gateway LED Guide


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