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Connecting Your Equipment: Returning Users

If you already have a piece of equipment connected to and are adding more:

  1. Click on Equipment on the menu bar.
  2. Select Add New Equipment.
  3. Review the steps next to the orange Scan for equipment button and your User Manual to make sure your equipment is ready for connecting.
  4. Once your equipment is ready, click Scan for equipment.
  5. As equipment is detected and associated with the gateway, it will appear on the screen.
  6. Once your equipment is detected, click the piece of equipment you want to begin setting up.
  7. Click Connect Equipment.
  8. Walk through the equipment-specific setup wizard.
  9. After each successful set-up, you will be returned to the "Set up Your Equipment" page where there will be a green checkmark beside the completed item.

Tips and Tricks

  • If the message “Sorry, no devices were found” appears, click on the Back button to return to the “Connect Equipment” screen and try again.
  • Make sure your equipment is charged (plugged in or batteries inserted).
  • Know when/if you need to push a button on the equipment so the gateway can detect it.

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