Question: How do I get more information about how to use Design Suite?
Answer: First you can also view / download the user manual then if you still require more information contact us for technical assistance.
Question: I just installed the latest build number of Design Suite, but the program still shows the earlier build number?
Answer: You need to close Excel and go to the "C:\Documents and Settings\username\Application Data\Microsoft\Office\Recent" folder and delete all files in that folder that begins with HL. Note: username in this folder directory is the user account that you log on as when you start your computer. It maybe required to set the folder options view options to "show hidden files and folders" from the tools menu in Windows Explorer.
Question: I am getting an error while installing Design Suite?
Answer: First check the requirements to ensure that you meet all of the requirements to operate Design Suite. If you are still experiencing problems contact our software support department for assistance. Tel: 1-800-661-5332 option 3.
Question: How do I know if I have the latest build number?
Answer: Check the Build Number at the bottom of the page. This will tell you what the current build number is along with how to locate the number from within Design Suite.
Question: I can not view Schematic Drawings through the Budget Resources section of Design Suite? (using Windows XP SP2)
Answer: Change the Security Settings in Microsoft Internet Explorer to enable any ActiveX controls and Script including JavaScript.
Question: Have created a folder called Heatlink to store the downloaded files in. After running the setup.xls file, the installation of Design Suite fails and reports that it can not find the required files.
Answer: The installation program will automatically delete all contents that are in the folder named specifically ‘Heatlink’. Save the download in a folder of any name other than ‘HeatLink’. After you have downloaded software to your computer, you need to unzip the file by double clicking the filename. The self-running utility will unzip automatically the necessary files to your hard drive to the local hard drive in a folder named after HLDS. You need to navigate to that folder and find the install/setup file.
Question: Runtime Error 13 or 91 occurs with possible message "Object variable or With block variable not set" and then unable to install or run Design Suite.
Answer: These errors occur when you run our software that has been compiled using Adobe Distiller on a computer that does not have Adobe Distiller installed. Please note that Adobe Reader (free for download) is not the same as Adobe Distiller (part of full Adobe Acrobat software). If you have these errors, please download our latest Design Suite. This particular version is for users who have not installed Adobe Acrobat software on their computer.
Question: I am having problems running the Design Suite. After setup is finished, it doesn't ask me if I would like to run "Design Suite" as per the instructions, nor can I find "Heatlink Design Suite v3" from the Tools/Add-ins menu of Excel.
Answer: Try the following: Exit Excel (if already started) and then re-start Excel Go to Tools --> Add-Ins --> Browse Look for a folder called "HeatLink Design Suite v3" It might be located in: C:\Documents and Settings\username\Application Data\Microsoft\AddIns\HeatLink Design Suite v3 On the "Files of type" dropdown box, select All Files. Select HeatLinkWiz.lib in the file list window. Click OK to close the Browse window. Make sure "HeatLink Design Suite v3" is checked on in the Add-Ins. Click OK to close the Add-Ins windows. The HeatLink Design Suite should now start.
